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Internet and Service connectivity (02/08/2016 @ 12:28)

The issue with Internet connectivity into our core datacentre has now been resolved. The outage was caused by equipment failure on the comms provider's network and a subsequent failure to switch over onto redundant equipment. Although this is out of our control, we will work with the comms provider to ensure this failure is mitigated in future.

Internet and Service connectivity (02/08/2016 @ 11:10)

Some of our hosted services are currently affected by an Internet outage. This is being investigated by the providers, but unfortunately we do not have an ETA on when this will be fixed. We will post an update as soon as we have more information.

E-Mail Filtering Service: Malicious E-Mails Update (07/04/16 @ 09:30)

Unfortunately we have seen further attacks via macro-enabled .doc files and as such we have had to reinstate the ban on files with this extension.

If you have received a quarantined e-mail that you would like to be examined by RCN, please forward it to help@rcnit.co.uk so we can investigate.

E-Mail Filtering Service: Malicious E-Mails Update (06/04/16 @ 09:05)

We have now lifted the ban on .doc files so these will no longer be blocked by default, unless they contain malicious code.

If you have received a quarantined e-mail that you would like to be examined by RCN, please forward it to help@rcnit.co.uk so we can investigate.

E-Mail Filtering Service: Malicious E-Mails Update (30/03/16 @ 17:10)

Further to yesterday's announcement, the block on .doc files will remain in place until further notice; we are currently working with the filter provider to create definitions that will block this new strain of macro malware. We will update this page again once the ban has been lifted.

Again, please submit a request to help@rcnit.co.uk for any legitimate files that you require to be released.

E-Mail Filtering Service: Malicious E-Mails Update (29/03/16 @ 09:02)

We have seen a new strain of macro malware currently not being detected by antivirus products, so as an additional level of protection we have placed a temporary block on .doc files and these will be committed to the content quarantine.

Please submit a request to help@rcnit.co.uk for any legitimate files that you require to be released.

E-Mail Filtering Service: Malicious E-Mails Update (10/03/16 @ 09:20)

We have seen a new strain of macro malware currently not being detected by antivirus products, so as an additional level of protection we have placed a temporary block on .doc files and these will be committed to the content quarantine.

Please submit a request to help@rcnit.co.uk for any legitimate files that you require to be released.

E-Mail Filtering Service: Malicious E-Mails Update (19/02/16 @ 11:00)

We are pleased to announce that since 05/02/16, safe and legitimate .doc attachments have been allowed to pass through the filter.

The email filter has undergone significant upgrades in order to detect Macro Malware and other zero hour threats.

We have closely monitored the detection rate over the last several weeks before issuing this update to ensure that the filter is offering the best protection possible.

It is important to remember that there is no such thing as a 100% detection rate and as always, you should remain vigilant with your email.

E-Mail Filtering Service: Malicious E-Mails Update (20/01/16 @ 16:07)

As most of you are aware, we have been blocking .doc files on incoming emails for the past several weeks due to a huge increase in Macro Malware.

For further information on Macro Malware please read the article "Macro Malware is back" here. Additional technical information is available too, please read page 34 onwards here.

We are still battling with waves of harmful content being spread through this attachment type, as they continually evolve to try to evade detection.

We are working closely with our mail security partner in order to implement a permanent fix for detection of Macro Malware and we have an estimated date of 03/02/16.

We recommend where possible that you send and receive .docx files with your contacts rather than using the outdated, legacy .doc format. We appreciate that this will not always be possible and you cannot dictate what file types you are sent but it is good practice to move towards phasing out the use of the 10 year old .doc format.

To use .docx format instead of .doc, simply choose "Save As" in your Word document and pick "Word Document (*.docx)" from the list of options.

E-Mail Filtering Service: Malicious E-Mails Update (18/11/15 @ 09:15)

We are still seeing daily attacks of malicious e-mails containing harmful attachments in the form of both Excel and Word documents. We have been working very hard with our e-mail filtering partner over the last week to increase the detection rate to stop these e-mails.

This morning we have seen a large amount of Word document files which may have reached some users. Please remain vigilant with your e-mail and if you suspect or have any doubts over an e-mail and the contents please contact us.

In light of the continued attacks we have to keep the block in place for Excel, Word and Zip attachments. We appreciate this is frustrating but security is our top priority. We will issue another update to you later today.

E-Mail Filtering Service: Malicious E-Mails Update (11/11/15 @ 11:40)

Further to yesterday's e-mail, we are still seeing high volumes of e-mails of this nature.

As a precaution, for those customers that use our e-mail filtering service we have put a system wide block in place for incoming e-mails containing Excel and Zip attachments. Please note that this will not affect internal e-mails, i.e. sending attachments to someone within your own company.

If any e-mails containing these attachment types are sent to you, you will receive the e-mail with the subject prefix "{content?}" and an attachment named "AttentionVirus.txt". Simply forward this to help@rcnit.co.uk; we will review the attachment and release if it is legitimate and safe.

E-Mail Filtering Service: Malicious E-Mails Update (10/11/15 @ 13:53)

It has come to our attention that a potentially malicious e-mail is currently targeting e-mail servers world-wide and may have either reached your mailbox or be waiting for you in your spam quarantine if you use our filtering services.

The e-mail in question is from "m.singleton@gilkes.com" and may contain the text as shown below.

The e-mail contains an Excel document with a Macro which, if executed, will attempt to download a malicious file. The detection rate of the malicious software on this file is extremely low; currently only 6 out of the top 55 anti-virus products are detecting this. Excel's default Macro security is set to high by default so we do not anticipate this to effect many (if any) users.

If you have received this please do not open the attachment and delete the e-mail immediately. If you see the e-mail in your SPAM quarantine, do not under any circumstances release the e-mail.

May I take this opportunity to remind all users to be vigilant when opening e-mails from senders that you do not recognise. In particular, we recommend that you do not run any Macros within an Excel or Word file unless you are 100% sure they are legitimate.

If you have opened the attachment or have any questions please contact us for further assistance.

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